Shipping & Return Policy.

All Sales Are Final

Due to the custom and hygienic nature of our products, all purchases are final sale. We do not accept returns, exchanges, or refunds for ready-to-wear wigs, custom wigs, hairpieces, extensions, accessories, or consultation fees.

Custom Orders

Production begins after payment is received. Clients review and approve their custom wig prior to shipment. Once approved and shipped, the order is final.

Shipping

Complimentary shipping is included on wig orders within the United States.

International shipping charges are the responsibility of the customer. Customs duties, VAT, brokerage fees, import taxes, and any other destination-country charges are not included and must be paid by the customer.

HAIR. the brand™ is not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances outside our control.

Damaged Packages

Please notify both the shipping carrier and HAIR. the brand™ within 48 hours of delivery if your package arrives damaged, and include photographs.

Order Accuracy

Customers are responsible for verifying all measurements, specifications, and shipping information before placing an order. HAIR. the brand™ is not responsible for errors resulting from inaccurate information provided by the customer.