Let's talk hair.

Please arrive on time for your appointment. If you need to reschedule or cancel, we kindly ask for at least 24 hours notice. Clients arriving more than 15 minutes late may incur a $25 late fee. Appointments delayed beyond 20 minutes may need to be rescheduled.

Our consultation fee is $60 for in-person and $50 for virtual. Cancel at least 24 hours before your appointment for a full refund. If you move forward with a purchase, the fee is applied toward your wig.

In-person consultations typically last around an hour to ensure enough time to answer all questions and try on different options without feeling rushed.

Consultations can be booked directly through our website. Once booked, you may receive a short questionnaire to help us prepare for your appointment.

We use 100% ethically sourced, unprocessed human hair. The hair has not been chemically treated prior to customization, allowing it to maintain its natural integrity, softness, movement, and longevity.

Unprocessed hair has not been colored, relaxed, permed, or chemically altered. This helps preserve the hair's durability, natural appearance, and overall quality.

Yes. Our wigs can be professionally colored, cut, and styled. To maintain the integrity and longevity of the hair, we recommend all chemical services be approved or performed by us.

Yes. Ethical sourcing is a non-negotiable for us. All hair is collected with consent through responsible practices that prioritize transparency and respect — voluntarily donated or sold by individuals through trusted suppliers. We do not claim third-party ethical certifications at this time.

We offer both ready-to-wear and customized wigs. Some units are available for immediate purchase, while others can be personalized based on color, cut, density, cap size, and styling preferences.

Our wigs are designed for women experiencing hair thinning, hair loss, postpartum shedding, medical-related hair changes, or anyone looking for a luxury, natural-looking hair solution.

Yes. Every detail — from hairline design to density and movement — is carefully considered to create the most natural appearance possible.

Comfort is extremely important to us. Our wigs are designed to feel lightweight, breathable, secure, and comfortable for extended daily wear when properly fitted.

With proper care and maintenance, our wigs can last for multiple years. Longevity depends on factors such as wear frequency, styling habits, and overall maintenance.

Yes. We offer maintenance services including washing, styling, trims, color refreshes, and general upkeep for HAIR. the brand clients.

Care instructions will be provided with your purchase. Proper washing, heat styling, storage, and regular maintenance are essential for preserving longevity, softness, and overall quality. For best results, we recommend having your wig professionally maintained by an experienced wig specialist.

Due to the custom and hygienic nature of our products, wig and accessory purchases are final sale. Consultation fees are fully refundable when the appointment is canceled at least 24 hours in advance.

After purchasing online, our team may contact you to confirm sizing, customization details, or consultation requirements depending on the unit selected.

Complimentary shipping is included on wig orders within the United States. Shipping times vary depending on whether the wig is ready-to-wear or needs to be customized. Ready-to-wear pieces typically ship faster, while customized units may require additional processing time.

Yes, we offer international shipping on a case-by-case basis. If you are located outside of the United States, please contact us before placing your order so we can confirm shipping availability, provide a shipping quote, and discuss estimated delivery times. Please note that any customs duties, import taxes, VAT, brokerage fees, and other fees imposed by your country's customs authority are the responsibility of the customer and are not included in the purchase price or shipping cost.