Privacy Policy.

At HAIR. the brand™ ("Hair The Brand," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a consultation, make a purchase, or communicate with us.

By using our website, you acknowledge the collection and use of your information as described in this Privacy Policy. Website use alone does not enroll you in text messages; SMS enrollment requires a separate, optional opt-in choice.

Information We Collect

We may collect personal information when you complete a contact or consultation form, book an in-person or virtual consultation, place an order, subscribe to our newsletter, or contact us by email, phone, social media, or through our website.

Information may include your name, email address, phone number, billing and shipping address, photos submitted for consultation purposes, head measurements and customization details, order history and product preferences, payment information processed securely through third-party providers, and any additional information you voluntarily provide.

How We Use Your Information

We use your information to respond to inquiries, process orders, create customized wigs, schedule consultations, communicate about purchases and shipping, send marketing communications if you opt in, improve our products and website, prevent fraud, and comply with legal obligations.

Consultation Photos & Personal Information

Photos, videos, measurements, and personal information shared during consultations are treated as confidential and are used solely for consultation, customization, production, and customer service purposes. We do not sell or rent your information for marketing purposes.

Payment Information

Payments are securely processed through trusted third-party payment providers. HAIR. the brand™ does not store complete credit card or banking information on its servers.

Third-Party Services

We may use trusted third-party providers including payment processors, shipping carriers, website hosting providers, booking platforms, email marketing providers, and analytics services. These providers maintain their own privacy policies.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze website traffic, and enhance user experience. You may disable cookies through your browser settings.

International Orders

For international shipments, certain customer information may be shared with shipping carriers or customs authorities as required. Customs duties, VAT, brokerage fees, import taxes, and related charges are the customer's responsibility.

Sharing Your Information

We do not sell your personal information. We only share information when necessary to process orders, complete deliveries, process payments, provide requested services, comply with legal obligations, or protect our rights.

SMS Privacy

If you voluntarily opt in to receive text messages, we use your mobile number and consent records to send the message categories you selected. Transactional order or consultation messages and recurring marketing messages use separate, optional consent choices where offered. Consent to SMS is not a condition of purchase, account creation, or consultation booking.

Mobile information, including phone numbers and SMS consent records, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may share this information with service providers that help us deliver and support our messaging program, solely for those purposes.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. For complete program terms, see our SMS Terms & Conditions.

Data Protection

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission or storage method is completely secure.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Contact: info@hairthebrand.co

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes become effective immediately upon posting.